Privacy policy

Last updated: November 2026

What data do we collect?

When you submit a service request, a message or a volunteer form, we collect what you enter yourself: name, mobile number, governorate and address, service details, and any photos or documents you choose to attach.

We also record the IP address and browser type, only to protect against spam.

How do we use it?

We use your data only to contact you about your request, inspect the place or case, and deliver and follow up on the service.

We never sell your data or share it with marketers.

Debt-relief and humanitarian cases

All cases are handled in full confidence. We never publish beneficiaries' names, photos or documents, and only the dedicated follow-up team can access them.

Documents and photos uploaded with requests are kept in private storage that is not publicly accessible.

Project photos

We may publish photos of places after a service (for example a mosque after cleaning) without showing beneficiaries' faces or personal details.

Retention and your rights

We keep request data while it is being followed up and afterwards as needed for documentation. You may ask to see, correct or delete your data at any time by contacting us.

Local storage

The request form keeps a draft of your answers in your own browser (local storage) so nothing is lost if the page reloads; it is cleared automatically after you submit.

Contact

For any privacy question: info@masajd.net or 01104606093.